How is the creditor notified of a recovered case?

When a debt is due from the debtor, they are offered the possibility to settle it through three channels.

Regardless of the collection channel selected by the debtor, Respaid keeps the creditor informed in real time. A notification is sent by email with details of the collection.

This is sent to the e-mail address of the user who created the account, and to team members if they are affiliated with Respaid.

The email notification specifies the payment method (installment plan, full recovery or collection, etc.), the amount, the debtor's identity, and the destination of the funds (to the creditor or via Respaid).

The creditor has 8 working days after the notification to send any observations to Respaid by simply replying to the email or contacting their account manager.

After this period, the case will be archived. This means that it is no longer possible to contact the debtor and obtain any proof of payment or other evidence. The debt collection or recovery fees will then become due, and the automatic collection of these fees will take place.

For settled debts with Respaid through payment links or installment plans.

In addition to the collection notification, a weekly interim balance in excel format is sent by email.