How to avoid launch delays
Last updated February 20, 2024
With RESPAID, you don't have to provide invoices or contracts to initiate a collection. Your only task? Fill in a simple Excel spreadsheet with basic information.
The more you keep track of these details, the quicker our technical director will analyze the launch of your debt collection case, and within 48 hours, you could start seeing the results of your collection or recovery.
Details:
After you've finalized your account,
- Download our debtor's recovery table template from the provided link here .
- Fill in the mandatory fields with the correct data.
- Strictly adhere to the required formats.
- Ensure that a line corresponds to one debtor: Several invoices can be attributed to the same debtor, so separate the references by ",".
On the other hand, in order to enrich our customer experience, we invite you to answer a few questions during the insertion of the Excel file. This is to better respond to debtors. This step will only be necessary for your first file insertion.
To finish, import the completed table from your Respaid interface by clicking on "Start a recovery", fill in the small form dedicated to the submission of files and accept our Terms and Conditions of Use , then click on Send.