After receiving an email informing me of the debtor's dispute, do I have to follow it up?

📌Disputes sent to principals are those where the debtor requests documentation (contract, invoice, etc.).

A dispute supported by evidence or documents provided directly by the debtors, either via email to the lawyer or through their dedicated page, can lead to the initiation of a dispute procedure.

The document submitted by the debtor will be integrated into the collection table. This action will automatically update the status of the file and send you an e-mail informing you of the dispute.

As the creditor, if you choose to continue with the process despite the dispute, you will have the opportunity to reply directly on your dashboard by providing additional supporting documentation to defend your position.

The "disputed" status will remain in place, resulting in a temporary suspension of the collection process against the debtor. We will only resume the collection actions once the dispute is resolved.