How to suspend and resume a collection?

➡️ Suspend a collection :

If you need to suspend a collection process, it is possible with Respaid, subject to mutual agreement between the debtor and the creditor.

However, please note that in accordance with our internal procedure, if no response/feedback or update regarding the status of the file is received from the law firm or the creditor within a period of 5 days, the file will be automatically cancelled.

➡️ Resume a collection :

If the debt remains unpaid at the end of this period, we invite the creditor to contact our Respaid team directly by e-mail.

The aim is to explore suitable collection solutions together, such as an installment plan, while establishing contact with the debtor.