Mass Cancellation: What Are the Reasons?

Canceling a case means stopping all follow-ups with the debtor. A mass cancellation involves halting actions on all cases in a campaign.

Canceling an entire campaign is a decision made following a prior discussion between Respaid and the creditor. Our team rarely resorts to this, and the user is always informed in advance.

Below are the main reasons that can lead to a mass cancellation (non-exhaustive list):

1. Written request from the principal: The creditor can submit a written request to cancel a campaign to their Respaid Account Manager, stating the reason.

2. Extensive errors in transmitted data: The Respaid dashboard offers the ability to edit debt/debtor details (amount, contact information). However, if the transmitted claims file contains 10 error lines out of 20 to 99 lines, the entire campaign may be canceled.

3. Failure to reactivate the user's Stripe account within five days of restriction: If a user's Stripe account is restricted, the payment link will also be inactive. Consequently, it would be impossible for debtors to make payments. As a result, Respaid reserves the right to pause the campaign. If no updates are made by the creditor after 5 days, the campaign will be canceled by default.

4. Debtor's demonstration that false documents were used by the creditor: To maintain the legitimacy of debt collection efforts, documents must be authentic. A report of using false supporting documents can be grounds for cancellation. Our team will contact you to inform you of this.

5. Complaint filed with the mandated Bailiff's Office/Commissioners of Justice based on the representation of a fraudulent service: Claims must be liquid, certain, and due. A significant number of complaints for representing a fraudulent service can be a reason for campaign cancellation.

6. Lack of response to disputes or requests for evidence: The creditor has 5 business days to respond to disputes or requests for additional documents. Without a response, the case will be canceled. Deliberate delay in handling disputes or invoice requests on multiple cases in a campaign may lead to its cancellation.

7. Non-compliance with the ethical debt collection charter by the creditor: We place utmost importance on the creditor's image and the credibility of our actions. To preserve this, we have established an ethical charter - Article 12 of our  Terms of Service  - to ensure a successful collaboration.

Fees associated with mass cancellation:

Respaid assumes professional responsibility from the first day of initiating debt collection for a campaign. Given these cancellation reasons, data processing is subject to a fixed fee of 8.7% of the total amount to be recovered.

We prioritize discussion before any cancellation. Therefore, we remain at your disposal for any questions regarding these procedures, in our constant effort to provide a transparent and efficient service.

Note: Irreversibility of canceled campaigns: It is impossible to reactivate a campaign once canceled, regardless of the reason.