How am I notified when a recovery starts?

On the day of the collection launch (whether it's a mass collection or individual case), an email is sent to the preferred email address of the creditor.

The information mentioned includes: the notification schedule, the total amount to be collected, and the number of cases.

A case handled for collection or recovery  is a case that includes, at a minimum, a postal address and an email address, as these are necessary for the collection or recovery process to be initiated for the said case.

✅As soon as a case is partially or fully recovered, the creditor is notified by email of the amount and method of payment (via Respaid, directly to the creditor, to the law firm), as well as the terms and conditions (payment in one go or in installments).

✅For funds collected via the secure, nominative Respaid payment link, payment of funds is automatic. A weekly email is sent with the excel table of all the payments of the week in order to facilitate the lettering.

✅For payments directly to the creditor, a bank proof is added to the case (present in the receivables table downloadable from the dashboard) mentioning the amount; the date as well as the recipient.